Live Chat Software is a powerful tool that enables website support executives to interact with online customers in real time. Software helps your Company representatives to provide instant help to customers and enhances relationship thus increasing customer service quality. Easy to use real time chat utility allows your web site visitors to connect to your company support agents and have their questions answered by simply clicking on a live chat button on your web site.
Web chat program is best way to increase online sales by providing superior customer services and solutions to visitors query in real time. Software provides solution to wide range of business including Auto Sales, Consulting, E-Commerce, Insurance, Pharmacy, Travel, Web Design and other similar organization to increase their sales by providing real-time website visitor interaction.
- Live Chat Support – Facilitates support executives to provide superior online customer support by chatting online with website visitors in real time.
- Operator-to-Operator Chat – Operators can chat with other operators during chat sessions to handle complex queries of visitors.
- Multiple Simultaneous Chat Sessions – Operator can handle multiple chat sessions at the same time.
- Transferable Chats – Chat sessions can be easily transferred from one support executive to other in case customer needs additional product information.
- Emailing Chat Transcripts – Chat Transcripts can be mailed to specified e-mail address for later viewing by customers.
- Sound and Visual Alerts – Sound and visual alerts help to notify website agents whenever visitor request for chat.
- View Visitors Typing Text – Facilitates website agents to see visitor typing text for providing better response in less time.
- Push URL’s – Support executives can send web links to visitors chat window for better customer support.
- Pre-Written or Canned Messages – Website executives can respond customers in no time by using pre-written or canned messages.
- Offline Messaging – Allows visitors to leave offline messages even if agent is out or service or not available for live assistance.
- Block IP Address – Operators can block selected visitors who are interrupting with operators to waste their time.
- Profile Recording – Provide complete information of website visitors along with name, Company name and other similar details.
Benefits of Live Chat Software:
- Decrease operating cost – Software helps you to lower your operator expenses, by reducing telephone support costs.
- Improved agent working efficiency – Pre-written (canned messages) and other advanced features enables agents to respond quickly and enabling them to handle multiple visitors simultaneously.
- Quick and easy implementation – Software can be easily installed even by non-technical users.